Customer Complaint Handling Procedure

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Please find a description of our customer complaint handling procedure below, and guidance on how to make a complaint.

Please note, that Healthy Abode Ltd t/a HA Acoustics take all complaints seriously. We give our reassurance that all complaints shall be treated with the strictest confidence; and we will endeavour to reach a satisfactory conclusion with our customer complaint handling process.

 

Should you wish to make a complaint, please carry out the following:

  1. Contact HA via one of the following methods: Telephone: 01245 206250 or Email: Info@ha-acoustics.co.uk / info@ha-environmental.co.uk and ask to speak to the Office Manager or Director.
  2. They will then provide you with the customer complaint form to be filled in. At the same time as registering your complaint on the register.
  3. Once the complaint form has been returned we will provide you with a specific contact within the business to communicate with. The specific contact will keep you informed of the process, ask for any additional information as required, and inform you of the outcome. Your appointed contact well be independent of the person or activity the complaint is about.
  4. If the complaint regards a particular company employee, they will be notified.
  5. An investigation into what has caused the complaint, the substantiation behind the complaint, and how it can be rectified will be carried out. We will aim to carry out the investigation within 2-4 weeks, depending on the nature of the complaint.
  6. Findings will be reported back to the complainant.
  7. The complaint will be signed off, once the issue has been resolved.